ServiceNow Certified Implementation Specialist – Customer Service Management — Question 84
Which service catalogs are available out-of-the-box in the customer portals? (Choose two.)
Answer options
- A. Partner Service
- B. Customer Service
- C. Consumer Service
- D. Product Service
Correct answer: B, C
Explanation
The correct answers are B and C because the Customer Service and Consumer Service catalogs are indeed available out-of-the-box for customer portals. Options A and D, Partner Service and Product Service, are not standard offerings included by default.