ServiceNow Certified Implementation Specialist – Customer Service Management — Question 83

What features are included with the Customer Service Portal? (Choose three.)

Answer options

• A. Header with links for different customer activities such as creating a case
• B. Search feature to get information from several repositories
• C. Links to information sources such as the knowledge base, community and customer support
• D. Links to marketing promotions and product coupons
• E. The ability to create new accounts

Correct answer: A, B, C

Explanation

The correct answers A, B, and C are essential features of the Customer Service Portal that enhance customer support and access to information. Option D, while useful, is not part of the core services provided by the portal. Option E is also not relevant as the portal focuses on customer service rather than account creation.