ServiceNow Certified Implementation Specialist – Customer Service Management — Question 79

Regarding Account Teams, what is the purpose of marking a role as 'unique'?

Answer options

• A. The role then becomes a child responsibility
• B. Ensure there is a dedicated account manager for that account
• C. The role then becomes a parent responsibility
• D. Prevent the same role being used on different customer accounts

Correct answer: D

Explanation

Marking a role as 'unique' ensures that the same role cannot be assigned to multiple customer accounts, thereby maintaining clarity in account management. Options A, B, and C misinterpret the implications of a unique role, as they do not relate to the prevention of role duplication across accounts.