ServiceNow Certified Implementation Specialist – Customer Service Management — Question 78

The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.

Answer options

• A. True
• B. False

Correct answer: B

Explanation

The correct answer is B because the ServiceNow Communities feature is available to a broader range of users and is not limited strictly to those with Customer Services Management licenses. Therefore, option A is incorrect as it inaccurately states the licensing restriction.