ServiceNow Certified Implementation Specialist – Customer Service Management — Question 45

Which Flow Designer flow can be used to automatically close resolved cases if customers do not respond within a specified time?

Answer options

• A. Close Cases in Resolved state
• B. Auto Close Resolved Cases
• C. Resolved to Close State
• D. Move Resolved Cases to Closed

Correct answer: B

Explanation

The correct answer, B, 'Auto Close Resolved Cases', directly indicates the flow designed for this specific purpose of automatically closing resolved cases. The other options, while related to case management, do not specifically indicate automation based on customer non-response within a set period.