ServiceNow Certified Implementation Specialist – Customer Service Management — Question 44

Which role must B2B and B2C customers obtain, at a MINIMUM, to access to a ServiceNow instance?

Answer options

• A. External (snc_external)
• B. Account Contact (sn_customeservice.account_contact)
• C. Customer (sn_customerservice.customer)
• D. Case Creator (sn_customerservice.case_creator)

Correct answer: A

Explanation

The correct answer is A, as the External role (snc_external) is the minimum requirement for both B2B and B2C customers to access a ServiceNow instance. The other options, while valid roles, do not provide the necessary access to the system and are more specific in their functions.