ServiceNow Certified Implementation Specialist – Customer Service Management — Question 39

When configuring email in Communication Channels, how many outgoing email addresses are supported?

Answer options

• A. One
• B. Two
• C. Three
• D. Unlimited

Correct answer: A

Explanation

The correct answer is 'One', as Communication Channels only support a single outgoing email address. The other options are incorrect because it is not possible to configure two, three, or unlimited outgoing email addresses in this context.