ServiceNow Certified Implementation Specialist – Customer Service Management — Question 38

Which of the following roles have permission to create a relationship between a contact and an account? (Choose two.)

Answer options

• A. sn_customerservice_agent
• B. sn_customerservice.customer_admm
• C. sn_customerservice.partner_admin
• D. sn_customerservice_manager
• E. admin

Correct answer: D, E

Explanation

Roles D and E, which are sn_customerservice_manager and admin respectively, have the necessary permissions to create relationships between contacts and accounts. The other roles listed do not possess the required access rights for this action.