ServiceNow Certified Implementation Specialist – Customer Service Management — Question 36

The case digests feature includes which types of case communication? (Choose two.)

Answer options

• A. Case Lifecycle Reports
• B. Case Action Summaries
• C. Post Case Reviews
• D. Case Post Mortem

Correct answer: B, C

Explanation

The correct answers are B and C because Case Action Summaries and Post Case Reviews are specifically designed to provide insights and summaries related to case activities and outcomes. Options A and D, while relevant to cases, do not fall under the specific types of communications categorized as part of case digests.