ServiceNow Certified Implementation Specialist – Customer Service Management — Question 35

Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

Answer options

• A. True
• B. False

Correct answer: B

Explanation

The correct answer is B because the Performance Analytics Content Pack for Customer Service does not provide cost information on cases. Option A is incorrect as it implies that such cost data is included, which it is not.