ServiceNow Certified Implementation Specialist – Customer Service Management — Question 246

What are the types of units used in counting for entitlements in ServiceNow?

Answer options

• A. Incidents and Problems
• B. Tasks and Projects
• C. Cases and Hours
• D. Requests and Changes

Correct answer: C

Explanation

The correct answer is C, as 'Cases and Hours' are specifically used in ServiceNow for tracking entitlements. The other options, while related to ServiceNow functionalities, do not represent the unit types used for entitlement counting.