ServiceNow Certified Implementation Specialist – Customer Service Management — Question 245

What actions should be prioritized when storing Product Models with similar non-configurable attributes? (Choose two.)

Answer options

• A. Group them in a baseline table
• B. Use custom tables
• C. Create separate tables for each attribute
• D. Modify each product's data model individually
• E. Ensure attributes match those of existing tables

Correct answer: A, E

Explanation

The correct answers are A and E because grouping similar Product Models in a baseline table optimizes storage and management, while ensuring attributes align with existing tables maintains data integrity. Options B, C, and D introduce unnecessary complexity and can lead to data redundancy or inconsistency.