ServiceNow Certified Implementation Specialist – Customer Service Management — Question 232

Which data model should be employed to track a household where group of consumers share a common address?

Answer options

• A. Household with Consumer
• B. Household with Customer Access Management
• C. Consumer with Customer Access Management
• D. Consumer with Organizational

Correct answer: B

Explanation

The correct answer is B, as the Household with Customer Access Management model is specifically designed to manage and track multiple consumers sharing a common address. Options A, C, and D do not provide the necessary structure to effectively manage access and relationships among consumers in a shared household context.