ServiceNow Certified Implementation Specialist – Customer Service Management — Question 230

What does the case action status use to automatically determine the action status for Cases?

Answer options

• A. Case task state
• B. Case flows
• C. Case state
• D. Case SLA

Correct answer: A

Explanation

The correct answer is A, as the case action status relies on the Case task state to evaluate the current action status for Cases. Options B, C, and D do not directly influence the automatic determination of action status in the same way that the Case task state does.