ServiceNow Certified Implementation Specialist – Customer Service Management — Question 220

What functionality is required to automatically close resolved cases if customers do not respond within a specified time?

Answer options

• A. Auto Close Resolved Cases Business Rule
• B. Auto Close Resolved Cases Scheduled Job
• C. Auto Close Resolved Cases Flow Designer Flow
• D. Auto Close Resolved Cases Workflow

Correct answer: C

Explanation

The correct answer is C, as a Flow Designer Flow can automate the process of closing cases based on time criteria and customer interaction. The other options, while related to automation, do not specifically provide the same level of control and flexibility as a Flow Designer Flow for this particular task.