ServiceNow Certified Implementation Specialist – Customer Service Management — Question 213

Which entity represents specific versions of products being sold to and supported for customers?

Answer options

• A. Sold Products
• B. Product Categories
• C. Product Models
• D. Portfolio Products

Correct answer: C

Explanation

The correct answer is C, Product Models, as it specifically refers to individual versions of products that are sold and supported. Options A and D are more general and do not specifically denote the versions, while B, Product Categories, refers to broader classifications rather than specific versions.