ServiceNow Certified Implementation Specialist – Customer Service Management — Question 211

Which feature enables employees to request support for themselves and for external customers?

Answer options

• A. Contributor Users
• B. Business Locations
• C. Responsibility Definitions
• D. Account Management

Correct answer: A

Explanation

The correct answer is A, Contributor Users, as this feature specifically allows employees to submit support requests on behalf of themselves and external customers. The other options do not pertain to the functionality of requesting support; they serve different purposes within the system.