ServiceNow Certified Implementation Specialist – Customer Service Management — Question 208

What can a person assigned with the customer role access on the customer service portal by default? (Choose three.)

Answer options

• A. Cases
• B. Related parties
• C. Assets
• D. Social profiles
• E. Sold products

Correct answer: A, C, E

Explanation

Individuals with the customer role can access Cases, Assets, and Sold products by default on the customer service portal. Related parties and Social profiles are not typically accessible to users with just the customer role, limiting their functionality in those areas.