ServiceNow Certified Implementation Specialist – Customer Service Management — Question 2

What are the Forum User Types? (Choose three.)

Answer options

• A. Admin
• B. Registered
• C. Public
• D. Custom
• E. Moderator

Correct answer: B, C, D

Explanation

The correct answers are Registered, Public, and Custom, as these represent different user roles in the forum. Admin and Moderator are typically roles with special privileges, but they do not fall under the standard user types like the others do.