ServiceNow Certified Implementation Specialist – Customer Service Management — Question 1

How many outbound email accounts are supported in Customer Service Management?

Answer options

• A. One
• B. Unlimited
• C. Two
• D. One per business service

Correct answer: A

Explanation

The correct answer is A, as Customer Service Management supports only one outbound email account. The other options are incorrect because they suggest a higher number of outbound email accounts than what is allowed.