ServiceNow Certified Implementation Specialist – Customer Service Management — Question 175

What benefits does scoping an application bring? (Choose three.)

Answer options

• A. CSM teams can move at their desired pace, independent of IT
• B. Provides CSM teams autonomy and control
• C. CSM application data and business logic is protected from changes by other applications
• D. Account records can be changed only while in the CSM scope
• E. Changes in different scopes can be addressed in a single update set

Correct answer: A, B, C

Explanation

The correct answers A, B, and C highlight how scoping enhances CSM teams' flexibility, autonomy, and protects their data. Option D is incorrect as it suggests a limitation that doesn't apply universally to scoped applications, and option E is wrong because it refers to updates across scopes, which can complicate management rather than simplify it.