ServiceNow Certified Implementation Specialist – Customer Service Management — Question 174

Which of the following is a required field in the Resolution Information tad in order to close a case?

Answer options

• A. Cause
• B. Closed
• C. Resolution notes
• D. Closed by

Correct answer: C

Explanation

The correct answer is C, as the Resolution notes are essential to provide context for the case closure. Options A, B, and D may be relevant, but they do not fulfill the requirement for closing a case in the same way that Resolution notes do.