ServiceNow Certified Implementation Specialist – Customer Service Management — Question 168

Customer service agents can use Agent Assist to search for information from an interaction. BY DEFAULT, what are the available search sources? (Choose three.)

Answer options

• A. Knowledge articles
• B. Service catalog
• C. Communities
• D. Consumer service portal
• E. Customer service portal

Correct answer: A, B, C

Explanation

The correct answers, A, B, and C, represent the default search sources that Agent Assist can access to provide relevant information. Options D and E are not included as default sources, which is why they are not correct.