ServiceNow Certified Implementation Specialist – Customer Service Management — Question 167

New case tasks use the following prefix:

Answer options

• A. CSMTASK prefix
• B. CASETASK prefix
• C. CSTASK prefix
• D. No specific task prefix just existing TASK prefix

Correct answer: C

Explanation

The correct answer is C, as new case tasks specifically utilize the CSTASK prefix. Options A and B refer to different prefixes that are not applicable to new case tasks, while option D incorrectly states that there is no specific prefix applied, which is not true.