ServiceNow Certified Implementation Specialist – Customer Service Management — Question 145

Which of the following are channels? (Choose two.)

Answer options

• A. Contacts
• B. Web
• C. Chat
• D. Article

Correct answer: B, C

Explanation

The correct answers are B and C, as 'Web' and 'Chat' are considered channels through which communication occurs. 'Contacts' and 'Article' do not represent channels; 'Contacts' refers to the individuals and 'Article' refers to content rather than a method of communication.