ServiceNow Certified Implementation Specialist – Customer Service Management — Question 144

What are the characteristics of Knowledge Categories?

Answer options

• A. Shareable across KBs: Yes ; Multi-Level: No
• B. Shareable across KBs: No ; Multi-Level: Yes
• C. Shareable across KBs: No ; Multi-Level: No
• D. Shareable across KBs: Yes ; Multi-Level: Yes

Correct answer: B

Explanation

The correct answer is B because Knowledge Categories are designed to be multi-level but not shareable across different knowledge bases. Options A and D incorrectly state that they are shareable, while option C indicates neither characteristic is true, which is also incorrect.