ServiceNow Certified Implementation Specialist – Customer Service Management — Question 142

Which predefined conversations are available for Customer Service Virtual Agent? (Choose two.)

Answer options

• A. Create Contact
• B. Check Case Status
• C. Close Case
• D. Get Help with an Order
• E. Get Help with an Asset

Correct answer: B, D

Explanation

The correct answers are B and D, which refer to specific predefined conversations that the Customer Service Virtual Agent can handle. Options A, C, and E are not part of the predefined conversations available for this agent.