ServiceNow Certified Implementation Specialist – Customer Service Management — Question 141

For security purposes certain roles cannot be assigned to a group or individual at the same time. Which of me following two roles would be restricted?

Answer options

• A. snc_intemai and snc_external
• B. snc_internal and sn_customerservice.consumer_agent
• C. snc_internal and sn_customerservice_agent
• D. snc_external and sn_customerservice.customer

Correct answer: A

Explanation

The correct answer is A because the roles snc_internal and snc_external are typically configured to be mutually exclusive to enhance security. The other options involve roles that can coexist without conflicting security policies.