ServiceNow Certified Implementation Specialist – Customer Service Management — Question 134

External content integration is important for agents to be able to access knowledge articles from external sources. ALL external sources must be:

Answer options

• A. WebDAV-versioned
• B. Web-configurable
• C. WebDAV-compliant
• D. Web-based

Correct answer: C

Explanation

The correct answer is C, as WebDAV-compliance ensures that the external content can be accessed and manipulated over the web in a standardized manner. Options A, B, and D do not guarantee the necessary compatibility and functionality that WebDAV-compliance provides for accessing external knowledge articles.