ServiceNow Certified Implementation Specialist – Customer Service Management — Question 133

What are the types of matching criteria for Customer Service? (Choose four.)

Answer options

• A. Matching Skills
• B. Last Assigned
• C. Certifications
• D. Distance
• E. Assigned Cases
• F. Availability Today
• G. Partner Hours

Correct answer: A, B, E, F

Explanation

The correct criteria for matching in Customer Service include Matching Skills, Last Assigned, Assigned Cases, and Availability Today, as these factors directly impact the efficiency and appropriateness of service delivery. The other options, such as Certifications, Distance, and Partner Hours, are not typically used as primary matching criteria in this context.