ServiceNow Certified Implementation Specialist – Customer Service Management — Question 131

Upon self-registration through the Consumer Service Portal, a record is created in: (Choose two.)

Answer options

• A. Contact (customer_contact)
• B. Consumer User (csm_consumer-user)
• C. Consumer (csm_consumer)
• D. CSM User (csm_user)

Correct answer: B, C

Explanation

The correct answers are B and C because self-registration creates records for both the Consumer User and the Consumer. Options A and D are incorrect as they are not generated through the self-registration process.