ServiceNow Certified Implementation Specialist – Customer Service Management — Question 130

What does the Agent Whisper function do?

Answer options

• A. Lets agents and chat supervisors have a conversation without the requester knowing
• B. Lets the chat supervisors have a conversation with the requester without the agent knowing
• C. Lets agents have chat conversations with other agents without the requester knowing
• D. Lets agents and requesters have a conversation without the chat supervisor knowing

Correct answer: A

Explanation

The correct answer is A because the Agent Whisper function is specifically designed to allow agents and chat supervisors to communicate without the requester being aware of the interaction. Options B, C, and D describe scenarios that do not align with the purpose of the Agent Whisper feature, as they either involve the requester knowing or do not involve the correct parties communicating privately.