ServiceNow Certified Implementation Specialist – Customer Service Management — Question 13

Which of the following are correct for parent/child synchronization? (Choose two.)

Answer options

• A. Multiple child cases can be managed from a parent case as in Major Issue Management
• B. The Administrator can choose which fields to synchronize from parent to child cases
• C. Parent to child cases can be synchronized regardless of which state the case is in
• D. The property to synchronize parent to child cases is automatically enabled

Correct answer: A, B

Explanation

Options A and B are correct as they accurately describe the functionalities of parent/child case management and field selection for synchronization. Options C and D are incorrect because synchronization is typically state-dependent and not automatically enabled without configuration.