ServiceNow Certified Implementation Specialist – Customer Service Management — Question 12

When the channel field on a case form is set to Social where are details of the social media conversations related to the case stored?

Answer options

• A. Social Channels
• B. Social Profiles
• C. Social Logs
• D. Work notes
• E. Additional comments

Correct answer: C

Explanation

The correct answer is C, Social Logs, as it specifically refers to the storage of social media conversation details tied to a case. Options A, B, D, and E do not accurately represent the specific storage location for these details, as they refer to different aspects or types of information not directly related to social media interactions.