ServiceNow Certified Implementation Specialist – Customer Service Management — Question 123

Which one is NOT a dependency for the Customer Service Plugin?

Answer options

• A. Task Activities
• B. Skills Management
• C. Openframe
• D. Communities

Correct answer: D

Explanation

The correct answer is D, Communities, because it is not a required component for the Customer Service Plugin to operate. In contrast, Task Activities, Skills Management, and Openframe are all essential dependencies that facilitate the functionalities of the plugin.