ServiceNow Certified Implementation Specialist – Customer Service Management — Question 122

When working with case types, what is the lowest level in the case type hierarchy called?

Answer options

• A. Sub-level
• B. Leaf-level
• C. Decision-level
• D. Base-level

Correct answer: B

Explanation

The correct answer is B, Leaf-level, as it refers to the final level in the case type hierarchy where no further subdivisions exist. The other options, such as Sub-level, Decision-level, and Base-level, do not accurately represent this specific stage in the hierarchy.