ServiceNow Certified Implementation Specialist – Customer Service Management — Question 106

An Account Relationship is based on a defined account relationship hype. Users with the System Administrator role can define two types of relationships: (Choose two.)

Answer options

• A. Partner-to-customer
• B. Account-to-customer
• C. Account-to-account
• D. Customer-to-Consumer
• E. Partner-to-account

Correct answer: C, E

Explanation

The correct answers are C (Account-to-account) and E (Partner-to-account) because these relationship types are specifically defined for users with the System Administrator role. The other options, such as A (Partner-to-customer) and D (Customer-to-Consumer), do not represent the types of relationships that can be established by the System Administrator.