ServiceNow Certified Implementation Specialist – Customer Service Management — Question 105

Which ServiceNow applications can be integrated out-of-the-box with CSM? (Choose three.)

Answer options

• A. Service Portfolio Management
• B. Project Management
• C. DevOps
• D. Risk Management
• E. ITOM Event Management

Correct answer: A, B, E

Explanation

The correct answers are A, B, and E because these applications are designed to work directly with CSM, enhancing customer service capabilities. Options C and D, while useful in their respective domains, do not have the same level of direct integration with CSM as the chosen correct answers.