ServiceNow Certified Implementation Specialist – Customer and Industry Workflows — Question 13

What mechanism can be used by Cloud Provisioning and Governance to abstract vendor-specific cloud resources from end users?

Answer options

• A. Policies
• B. Workflows
• C. Template
• D. Resource Profiles

Correct answer: B

Explanation

Workflows are designed to automate and manage cloud resource provisioning, allowing for the abstraction of vendor-specific details from end users. In contrast, Policies govern rules and compliance, Templates provide predefined configurations, and Resource Profiles define resource characteristics, but they do not specifically focus on abstraction like Workflows do.