ServiceNow Certified Implementation Specialist – Application Portfolio Management — Question 17

Why would enterprise architects be interested in APM outcomes? (Choose two.)

Answer options

• A. Understand incident counts by application
• B. Understand what software licenses need to be reclaimed
• C. Understand the landscape of technology standards and lifecycle plans
• D. View business capabilities supported by applications

Correct answer: C, D

Explanation

The correct answers, C and D, highlight the importance of understanding technology standards and lifecycle plans as well as the business capabilities that applications enable. Options A and B, while relevant to application management, do not directly relate to the broader strategic interests of enterprise architects.