ServiceNow Certified Application Specialist – Performance Analytics — Question 63

You have the following configuration:
• Indicator Average age open incidents with two Breakdowns:
o Assignment Group Manager
o Assignment Group

You have this new requirement:
• When navigating the Average age open incidents Indicator and drilling into an Assignment Group Manager Breakdown element, the viewer should see the groups managed by the selected manager.

Which is the best way to achieve the desired result?

Answer options

• A. Create a Breakdown relation between the Assignment Group Manager and the Assignment Group breakdowns.
• B. Create a separate Indicator for each manager and apply additional conditions to the Indicator to only include incidents where they are the Assignment Group manager.
• C. Create a script that runs against the Breakdown, where the elements are filtered to show only the manager’s groups.
• D. Modify the “Average age open incidents” Indicator to add an additional condition that applies a dynamic filter, based on the logged in manager.

Correct answer: A

Explanation

The correct answer is A because creating a Breakdown relation allows the Indicator to dynamically show the relevant Assignment Groups based on the selected Assignment Group Manager. Options B and C involve unnecessary complexity by either creating multiple Indicators or running scripts, which do not leverage the built-in capabilities of the system. Option D, while it suggests a filtering mechanism, does not establish the necessary Breakdown relationship to achieve the requirement effectively.