ServiceNow Certified Application Specialist – Performance Analytics — Question 62

After importing an Update set from another instance, the Indicators, Breakdowns, and Jobs are imported correctly, but all of the Dashboards are completely empty. What is the most likely cause of this?

Answer options

• A. The user does not have permissions to view the Dashboard.
• B. The Data Collection jobs have not finished running.
• C. The Widgets are corrupted.
• D. “Unload Dashboard” was not performed before migrating the Update set.

Correct answer: D

Explanation

The correct answer is D because performing 'Unload Dashboard' is necessary to ensure that the Dashboard data is properly transferred without conflicts. Options A and B deal with user permissions and job statuses, which would not directly cause the Dashboards to appear empty. Option C suggests corruption, but does not address the migration process specifically.