ServiceNow Certified Application Developer — Question 132

Why create Applications in ServiceNow?

a) To replace outdated, inadequate, custom business applications and processes b) To extend service delivery and management to all enterprise departments c) To allow users full access to all ServiceNow tables, records, and fields d) To extend the value of ServiceNow

Answer options

• A. a, b, and d
• B. a, b, c, and d
• C. a, b, and c
• D. b, c, and d

Correct answer: A

Explanation

Creating Applications in ServiceNow primarily aims to replace outdated or insufficient custom business applications and processes, as well as to enhance service delivery across all departments. While extending the value of ServiceNow is important, options b and d alone do not encompass the primary reasons for application development, making A the correct choice.