Professional Scrum Master II (PSM II) — Question 43

Over the course of several Sprints, the relationship between the Product Owner and the Development team has suffered. The Development Team is upset with the Product Owner for the constantly changing the upcoming items for the product. The Product Owner is upset with the Development Team for changing the work that needs to be done during the Sprint.
What should Steven, the Scrum Master, do?

Answer options

• A. During the Sprint Retrospective, ask the Product Owner and the Development Team to address the issues. Have the Team discuss why the changes occur and what impact they have on the value of the product.
• B. The Scrum Master's responsibility is to ensure the Development Team has a stable velocity. Any changes that negatively impact the team's velocity will be rejected by the Scrum Master.
• C. Take the time between Sprints to organize a team building session to rebuild the relationship.
• D. Explain to the Development Team that the Product Owner is accountable for flow of value and needs to be followed in order to maximize the value delivered.

Correct answer: A

Explanation

The correct answer, A, emphasizes the importance of open communication and collaboration during the Sprint Retrospective, allowing both parties to address their concerns and understand the impact of changes. Option B is incorrect as it misinterprets the Scrum Master's role, which is not solely focused on velocity. Option C, while beneficial for team cohesion, does not directly address the underlying issues. Option D fails to foster collaboration, as it places blame rather than encouraging dialogue.