Professional Scrum Master II (PSM II) — Question 171

During the implementation of an item in the Sprint Backlog, a conflict arises between team members about what work is needed to make the item 'done'. Some say it is a part of the Definition of Done and others say it isn't. Steven, the Scrum Master, observes a debate forming and members beginning to take sides.
What is the best action for Steven to take?

Answer options

• A. Bring the Development Team members together and interpret the Definition of Done for them so that there are no future conflicts on interpretation.
• B. Immediately end the discussion before it becomes worse. Make the decision on what work is needed to make the item 'done' and teach the team about the importance of avoiding conflicts.
• C. Facilitate a session with all members on the Scrum Team to help them resolve the conflict, refine the Definition of Done, and become effective again. Tell the team that conflicts are a natural occurrence and coach them on the value of resolving conflicts.
• D. Bring the Product Owner to the discussion and have him/her decide the work needed to make the item 'done.' It is the Product Owner's responsibility to manage the Development Team members.

Correct answer: C

Explanation

The correct answer, C, is ideal because it promotes collaboration and empowers the team to address their conflicts constructively, enhancing their effectiveness. A focuses too much on interpretation without team input, B suppresses the dialogue which can lead to unresolved issues, and D incorrectly delegates responsibility to the Product Owner instead of fostering team ownership and resolution.