Professional Scrum Master I (PSM I) — Question 164

Several Sprints into a project, the Product Owner tells the Scrum Master that a key stakeholder just started using the product. The stakeholder is unhappy with the quality of the product. What are two good options for the Scrum Master? (Choose two.)

Answer options

• A. Wait to bring this up until the Sprint Retrospective.
• B. Encourage the Product Owner to put quality specifications on the Product Backlog and express the stakeholder's concern to the Developers.
• C. Bring the concern to the testers to improve how the Product is verified.
• D. Explain to the Product Owner that it is up to the Developers to decide on acceptable quality standards.
• E. Coach the Product Owner on how to talk with the Developers about this concern.

Correct answer: B, E

Explanation

Options B and E are correct because they both promote proactive communication and collaboration within the team to address quality concerns. Option A is not effective as waiting until the Sprint Retrospective delays addressing the issue, while Option C focuses on testers rather than involving the Product Owner, and Option D incorrectly shifts responsibility solely to the Developers.