Salesforce Field Service Lightning Consultant (legacy) — Question 6

Universal Containers sells products that are made up of serialized components. Field Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

Answer options

• A. Use Orders and Order Products.
• B. Use Work Orders and define a hierarchy.
• C. Use Products and Product Families.
• D. Use Assets and define a hierarchy.

Correct answer: D

Explanation

The correct answer is D because utilizing Assets allows for tracking individual components that are linked to customer purchases, making it easier to assign Work Orders to specific serialized parts. The other options do not provide the same level of detail and tracking for individual components, which is crucial for the Field Technicians' needs.