Salesforce Field Service Lightning Consultant (legacy) — Question 35

Universal Containers` customers typically like to be served by the same Technician that completed the initial installation.
How should a Consultant implement this rule?

Answer options

• A. Add the Account as one of the Resource Skills.
• B. Add the Resource as a Preferred Resource.
• C. Add the Resource as a Required Resource.
• D. Add all other Resources as Excluded Resources.

Correct answer: B

Explanation

The correct answer is B, as designating the Resource as a Preferred Resource ensures that customers are served by their preferred Technician. Option A is incorrect because adding the Account as a Resource Skill does not guarantee the same Technician. Option C is not suitable since Required Resources are mandatory but do not account for customer preference. Option D would exclude all other Resources, which does not align with keeping a preferred Technician available.