Salesforce Field Service Lightning Consultant (legacy) — Question 34

Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer's account.
What should a Consultant recommend to track these work requests?

Answer options

• A. Work Orders and Cases
• B. Cases, Work Orders, and Tasks
• C. Work Orders Only
• D. Cases Only

Correct answer: A

Explanation

The correct choice is A, as Work Orders and Cases are both essential for tracking customer requests effectively. Option B includes Tasks, which are not necessary for this requirement, while C and D limit tracking to either Work Orders or Cases alone, failing to meet the comprehensive tracking needs of UC.