Salesforce Certified Field Service Consultant — Question 27

Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.

Which two default Scheduling Policies meet this requirement? (Choose two.)

Answer options

• A. Emergency Policy
• B. Customer First
• C. High Intensity
• D. Soft Boundaries

Correct answer: B, D

Explanation

The 'Customer First' policy prioritizes customer accounts to ensure they receive immediate attention, thus enhancing satisfaction. 'Soft Boundaries' allows flexibility in resource allocation while still prioritizing customer needs, making it effective in meeting the requirement. The 'Emergency Policy' and 'High Intensity' do not specifically focus on customer satisfaction in the context mentioned.